Client Experience Strategist

4 hours ago


Stockholm, Stockholm, Sweden Alva Labs Full time

About Alva Labs

Our Mission

At Alva, we strive to create a fair and efficient job market for both candidates and recruiters through our library of assessment tools.

The Customer Success team plays a pivotal role in achieving this goal.

The Role

AS A CLIENT EXPERIENCE STRATEGIST AT ALVA LABS, YOU WILL BE WORKING CLOSELY WITH CUSTOMERS TO MAXIMIZE THE POTENTIAL OF THEIR HIRING STRATEGY.

We achieve this by combining expertise with a seamless platform, ensuring that every customer achieves measurable success.

Key Responsibilities
  1. Develop and maintain strong relationships with decision-makers and key stakeholders, positioning Alva as a strategic recruitment partner.
  2. Interact comfortably with stakeholders at all levels, understanding their objectives, challenges, and expectations.
  3. Drive adoption and usage of Alva to unlock upsell opportunities, collaborating closely with sales colleagues.
  4. Maintain a diverse portfolio of customers across various sectors, sizes, and markets.
Skills and Qualifications

We prioritize finding the right person over the perfect CV. If you possess certain skills and qualities, we would be excited to hear from you:

  1. Background in Recruitment or Customer Success, with experience in stakeholder management.
  2. Able to thrive in an ambitious environment with high expectations.
  3. Proudly represent multiple nationalities; written and verbal fluency in English is mandatory, with Swedish also required for this position.


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