Digital Experience Strategist

6 hours ago


Stockholm, Stockholm, Sweden Optimizely Full time

We are seeking a Digital Experience Strategist to join our team at Optimizely. As a key partner in helping customers achieve their strategic objectives, you will be instrumental in driving adoption, retention, and expansion of our products and services. With your expertise on digital strategy and growing a culture of harmonizing, understanding, and acting on digital data, you will empower our customers to unlock their digital potential.

The ideal candidate will have 3+ years of experience in a related function with direct customer contact and engagement experience, preferably at a SaaS- or PaaS-based company. Prior experience in a Customer Success Manager Role or equivalent is highly valued. Fluency in English & Swedish is a must-have, and being based in Stockholm with the ability to come into the office at least 2 days a week is preferred.

Key Responsibilities
  • In partnership with Account Executives and Partner Managers, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers.
  • Work with customers and internal teams to build and execute on a success plan that establishes critical goals and key performance indicators.
  • Ensure customers adopt best practices for both running their digital program and in using our platform.
  • Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through great example and professional and personal experiences.
Required Skills and Qualifications
  • Project and stakeholder management experience & skills.
  • Renewal processes and strong negotiation skills are big pluses.
  • Technical account manager or solution architect background also a plus.


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