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Senior Client Relationship Manager
6 hours ago
Flox is a fast-growing technology startup based in Stockholm, combining AI and wild animal expertise to solve urgent environmental problems.
We are building the most advanced wildlife management platform, using AI and real-time data to drive impact across airports, railroad transportation, and other sectors.
Key Responsibilities:- Customer Success & Relationship Management:
- Act as the primary point of contact for customers, ensuring a seamless transition from sales to delivery and ongoing support.
- Build and maintain strong relationships with customers, ensuring they are satisfied with our solutions and services.
- Proactively manage customer accounts, identifying opportunities for upselling and ensuring renewal and retention rates remain high.
- Project Management & Delivery:
- Oversee the delivery of our wildlife management solutions, ensuring successful implementation, onboarding, and training.
- Develop detailed project plans, coordinate with internal teams, and manage timelines to ensure on-time delivery and customer satisfaction.
- Work with customers to understand their specific needs and customize our platform to meet their objectives.
- Collaboration & Internal Coordination:
- Work closely with the sales, product, and engineering teams to ensure customer feedback is communicated and integrated into product development.
- Collaborate with the sales team to identify expansion opportunities within existing accounts.
- Ensure a smooth handoff from the sales team to the delivery and customer success process, managing expectations and project goals.
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