Senior Client Relationship Manager

6 hours ago


Stockholm, Stockholm, Sweden Sting Capital Full time
Company Overview:

Flox is a fast-growing technology startup based in Stockholm, combining AI and wild animal expertise to solve urgent environmental problems.

We are building the most advanced wildlife management platform, using AI and real-time data to drive impact across airports, railroad transportation, and other sectors.

Key Responsibilities:
  • Customer Success & Relationship Management:
    • Act as the primary point of contact for customers, ensuring a seamless transition from sales to delivery and ongoing support.
    • Build and maintain strong relationships with customers, ensuring they are satisfied with our solutions and services.
    • Proactively manage customer accounts, identifying opportunities for upselling and ensuring renewal and retention rates remain high.
  • Project Management & Delivery:
    • Oversee the delivery of our wildlife management solutions, ensuring successful implementation, onboarding, and training.
    • Develop detailed project plans, coordinate with internal teams, and manage timelines to ensure on-time delivery and customer satisfaction.
    • Work with customers to understand their specific needs and customize our platform to meet their objectives.
  • Collaboration & Internal Coordination:
    • Work closely with the sales, product, and engineering teams to ensure customer feedback is communicated and integrated into product development.
    • Collaborate with the sales team to identify expansion opportunities within existing accounts.
    • Ensure a smooth handoff from the sales team to the delivery and customer success process, managing expectations and project goals.


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