
Customer Value Enhancement Lead
3 days ago
**Job Description**
At AvePoint, we are committed to investing in our people, fostering a culture where employees are empowered to craft their careers, make an impact, and own (y)our future. We are seeking a skilled **Customer Success Manager** to join our team.
**Responsibilities**
- Develop and implement business value assessment programs to support product onboarding, adoption, retention, and satisfaction goals.
- Establish and maintain trusted advisor relationships with customers, coordinating support efforts and solution delivery.
- Maintain a customer technical account portfolio, providing technical guidance and recommendations.
- Align AvePoint's product line with customer business needs, determining individualized customer success plans.
- Work closely with account managers to understand sales strategies and drive customer success through product adoption and satisfaction.
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