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Customer Service Representative
6 days ago
CUSTOMER SERVICE & LOGISTIC SPECIALIST
About the Role:We are seeking a detail-oriented and self-driven individual to join our Supply Chain Team as a Customer Service & Logistic Specialist. This role involves ensuring high-quality order management and delivery processes, as well as monitoring customer deliveries in coordination with our 3PL.
Key Responsibilities:- Create and verify sales orders, deliveries, and returns in SAP.
- Maintain the materials database for each customer and handle customs declarations.
- Monitor and correct EDI messages, handle invoices, and manage purchase orders.
- Run regular analyses and reporting, providing KPIs to assess 3PL performances.
- Optimize logistics flows and warehouse stock, maintaining and correcting documentation for all incoming and outgoing goods in SAP.
- 2-3 years of experience in logistics or customer service, preferably in FMCG.
- Literacy in English (Group language), and knowledge of Scandinavian languages is a merit.
- Strong computer skills, particularly with Microsoft Office Suite and SAP.
Ferrero is a family-owned company with a progressive and global outlook. We have iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. Our secret to success lies in our dedicated employees who celebrate care and quality to craft a business, careers, and brands we are proud of.
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