Global Customer Care Representative

6 days ago


Malmo, Skåne, Sweden Descartes Systems Group Full time
Descartes Systems Group: Your Partner in Logistics Excellence

We specialize in developing innovative logistics and supply chain technology solutions that empower businesses to achieve operational excellence. Our cloud-based solutions are trusted by over 26,000 customers worldwide, who rely on us to deliver efficient and effective logistics management.

As a Customer Support Agent, you'll play a critical role in providing first- and second-line IT support to Nordic and EMEA-based customers. You'll be the primary point of contact for these customers, handling their issues and requests professionally and effectively.

Key Responsibilities:

  • Assist customers with application software issues or requests, ensuring prompt resolution.
  • Maintain accurate customer records, including contact information and call history.
  • Keep customers informed about the status of their solution, promoting transparency and trust.
  • Collaborate with internal teams to resolve support cases efficiently.

About This Role:

This position requires a university degree, experience in transport management, and/or a background in IT support. Preferably, your expertise is in customer support, forwarding, transport management, and/or customs. We believe you possess excellent analytical and problem-solving skills, a focus on customer satisfaction, and a structured approach to work.

Benefits and Opportunities:

  • Competitive compensation and great benefits package.
  • Remote work options and flexible work arrangements.
  • Opportunity to join a dynamic team on a mission to transform the logistics industry.
  • Priority placed on environmental sustainability and minimizing carbon footprint.
  • Commitment to diversity, equity, and inclusion, creating a welcoming and respectful workplace.


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