Customer Experience Lead

5 days ago

Malmo, Skåne, Sweden Benify Full time

About Us

Benify prides itself on being a collaborative, dynamic workplace that empowers employees to thrive. Our team of over 550 professionals operates globally, supporting approximately 1700 customers and meeting the needs of around 3 million users. We aim to create a culture of inclusivity and respect, recognizing every individual's unique contribution to our mission.

Your Key Responsibilities

This role demands an experienced Account Manager to develop and implement tailored solutions that cater to the specific needs of a designated portfolio of SME clients within the Nordics region. By fostering meaningful relationships with various stakeholders and acting as a trusted advisor, you will unlock maximum value for clients from our product offerings. The primary focus will be on driving commercial success, ensuring high client satisfaction, and minimizing churn.

  • You will continually promote innovative features and identify business opportunities that align with client interests.
  • Develop comprehensive client and commercial strategies to achieve exceptional customer service and meet established targets.
  • Present insightful data-driven analyses to facilitate informed decision-making among clients.
  • You will concentrate on elevating client engagement metrics such as login rates and transaction frequencies.
  • As the central point of contact for all commercial interactions, you will maintain transparent dialogue with clients, addressing their concerns promptly and fostering long-term relationships.
  • In this capacity, you will serve as the champion for your clients within Benify, ensuring their needs are diligently represented and addressed throughout the organization.
  • Closely collaborating with fellow account managers in Copenhagen, Stockholm, Malmö, and Gothenburg will be vital in achieving collective objectives.

Your Essential Attributes

To excel in this position, you must possess excellent interpersonal skills, ability to build trust, and a natural affinity for taking on a strategic role within the client's organization. A customer-centric mindset, passion for delivering tangible value, and unwavering dedication to goal-achievement are also critical attributes for this role. Furthermore, you must be highly organized and adept at managing multiple clients simultaneously.

  • A verifiable history of success in B2B sales, covering the full sales lifecycle from initial prospecting to securing new clients.
  • Proven experience in managing an existing portfolio, focusing on upselling and renewals, while prioritizing client satisfaction and growth.
  • Native fluency in both Danish and English, supplemented by proficiency in Swedish, where applicable.
  • A deep understanding of CRM tools like Salesforce or similar, encompassing key performance metrics, client interaction tracking, and effective portfolio management.
  • Demonstrated prowess in stakeholder engagement and presentations, including communicating seamlessly with clients and internal teams.

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