Omnichannel Customer Experience Director

4 days ago


Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time

We are looking for a skilled Strategic Experience Leader who can inspire and direct towards the future vision for how Inter IKEA Systems B.V. meets our customers in the new omnichannel reality.

About this role

You will be responsible for developing and evolving the IKEA Omni Ecosystem framework, defining the role of meeting points through an end-to-end customer experience approach.

  1. Drive omnichannel development across OMP across the IKEA strategic landscape, ensuring global scale and regional relevancy.
  2. Lead end-to-end customer experience strategies across and within IKEA customer meeting points and touchpoints.
  3. Bring omnichannel experience as part of the growth plan to life across all channels.

Requirements

This role requires at least 6 years of experience in senior consumer-facing businesses working with strategy, retail development, and/or experience design.

Why you'll love us

At Inter IKEA Systems B.V., we have a deep passion for home furnishing and a commitment to creating a better everyday life for the many people. We value diversity, inclusivity, and respect for all individuals. Our unique culture is built on shared values and a strong sense of community.

  • We live our values every day.
  • We are our unique selves, respecting and including others.
  • We are passionate about home furnishing.
  • We perform, deliver, learn, and develop together.


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