Customer Experience Professional

4 days ago


Malmo, Skåne, Sweden TN Sweden Full time

At Web Manuals, we're dedicated to revolutionizing the aviation industry with our cutting-edge SaaS solutions. Our mission is to empower aviation professionals to reach new heights of innovation and service. As a bootstrapped company, we chart our own course, breaking barriers and pushing the boundaries of what's possible. We're proud to offer an environment where you can soar professionally and personally, exploring a world of opportunities within an international team.

We're growing rapidly, with offices in Malmö (HQ), San Diego, New York, Sydney, and Singapore. Now, we're seeking a Customer Success Associate to join our team in Malmö.

About the Role

As a Customer Success Associate at Web Manuals, you'll be the primary point of contact for our customers, ensuring they have a seamless experience with our platform. Your role will be to build strong relationships, drive customer satisfaction, and support the successful implementation of our solutions. Ultimately, your goal is to not only meet customer expectations but exceed them, ensuring loyalty and long-term success.

You'll have a knowledgeable and experienced team by your side to support you in your role. This is a unique opportunity to be part of an incredible journey, making a tangible impact on both our customers and our company's growth.

Your Key Responsibilities
  1. Proactively build strong relationships with customers and guide them through their journey with Web Manuals.
  2. Understand and address customer needs, ensuring they get maximum value from our platform.
  3. Provide outstanding customer service to maintain satisfaction and retention.
  4. Manage customer implementation projects from start to finish.
  5. Conduct regular customer check-ins, including on-site visits.
  6. Educate customers about new features and product upgrades.
  7. Inform customers about upcoming events and opportunities.
  8. Handle contract renewals and ensure continued engagement.
  9. Collaborate with cross-functional teams to advocate for customer needs and drive product improvements.


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