Principal Customer Experience Designer

6 days ago


Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time

Take on a challenging leadership role that requires you to define and drive omni-experience strategies, develop methodologies on customer journey design, and lead cross-functional teams to deliver globally relevant solutions.

About the Opportunity

This is an exciting opportunity to join IKEA's leadership team and shape the future of customer experience, working closely with stakeholders to develop a comprehensive understanding of customer needs and preferences.

You will be responsible for collaborating with diverse teams, driving strategic direction, and storytelling to inspire audiences and gain buy-in across all levels of the company.

Requirements
  • At least 6 years of experience in senior consumer-facing business working with strategy, retail development, and/or experience design.
  • Proven experience in building large-scale networks and collaborations.
  • Strong knowledge of macro, industry, and market trends, with a focus on creating customer experience strategies that meet and exceed consumer expectations.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

This role requires a strong understanding of IKEA's values and a passion for making a positive impact in the world.


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