Experience Architect

6 days ago


Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time
About the Role

We are seeking an experienced Experience Architect to join our team in Malmö, Sweden. As an Omnichannel Ecosystem Designer, you will be responsible for developing and evolving IKEA's omnichannel ecosystem framework.

You will define the role of meeting points through an end-to-end customer experience approach and drive omnichannel development across Omni Meeting Points across the IKEA strategic landscape.

This is a permanent position that requires strong leadership skills with IKEA's culture and values close at heart. You will report to the Omni Strategy Manager and work closely with stakeholders across IKEA and in collaboration with Markets.

Key Responsibilities:

  1. Contribute to the definition and application of Omnichannel ecosystems across all Customer Meeting Points and customer touch points.
  2. Define and drive ecosystem projects with stakeholders across IKEA and in collaboration with Markets.
  3. Drive systematic approaches to identifying market-relevant ecosystems based on customer relevancy, low-cost expansion, and optimized use of IKEA meeting points and customer touch points.
  4. Conceptualize ecosystems securing anchoring in connection with consumer behavior and expectations, with business viability or customers and co-workers.
  5. Plan E2E design projects, lead, and develop a variety of ecosystem design deliverables.
  6. Apply both design thinking and system thinking to evolve ecosystem approaches for IKEA to be scalable to the many markets yet actionable on a local level.


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