Customer Service Expert

6 days ago


Malmo, Skåne, Sweden Descartes Systems Group Full time
Descartes Systems Group: Enabling Efficient Supply Chains

The need for streamlined, secure, and agile supply chain operations has become increasingly crucial. By combining innovative technology with powerful trade intelligence, Descartes helps organizations optimize their logistics and transportation processes.

We're one of the most broadly deployed logistics and supply chain technology companies globally. Over 26,000 customers worldwide rely on our cloud-based solutions to enhance productivity, better serve customers, thrive competitively, and respond to rapidly changing market conditions.

Key Responsibilities:

  • Handle and follow up on application software issues or requests reported by customers.
  • Maintain accurate customer contact and calling information within a centralized database.
  • Proactively keep customers informed about the status of their solution.
  • Liaise with internal teams, such as R&D, Professional Services, and Sales, to ensure timely resolution on all support cases.

You Will Work As Part Of The Client Services And Support Organization At Descartes.

As a Customer Support Agent, you will provide first- and second-line IT support to Nordic and EMEA-based customers. You will be the primary point of contact for these customers, handling issues and/or requests and providing updates on progress.

Requirements:

  • A university or college degree, experience in transport management, and/or a background in IT support.
  • Preferably, your expertise is in customer support, forwarding, transport management, and/or customs.
  • We believe you have analytical and problem-solving skills and a focus on customer satisfaction.
  • You possess a structured way of working.
  • Excellent verbal and written communication skills in Swedish and English are required.

We Offer Competitive Compensation, Great Benefits, Remote Work Options, and the Opportunity to Join A Company On An Awesome Mission With A Great Existing Team And Trajectory.

Descartes prioritizes environmental responsibility, focusing on reducing fuel and paper consumption to minimize its carbon footprint.

We value the safety and well-being of each member of our community, recognizing we're all in this together.

We're an Equal Employment employer, committed to diversity and inclusivity, and do not discriminate based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by law.



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