Field Service Engineer

5 days ago


Malmo, Skåne, Sweden Brainlab Full time

About Us

At Brainlab, we develop and manufacture software-driven medical technology, empowering healthcare professionals to deliver more precise and efficient treatments. Our solutions have been designed to meet the evolving needs of the healthcare industry, with a focus on improving patient outcomes.

Job Summary

We are looking for an experienced Software Solutions Specialist to join our team in the Skåne region. In this role, you will be responsible for delivering top-notch technical support to our customers, ensuring seamless integration and maintenance of our radiotherapy and radiosurgery systems.

Main Responsibilities
  1. Providing expert technical support for our radiotherapy and radiosurgery systems, including software and hardware components.
  2. Serving as the primary point of contact for our customers, addressing their technical queries and concerns.
  3. Installing and integrating our systems for customers in your region and occasionally in the EMEA region.
  4. Troubleshooting complex software issues remotely or on-site, minimizing downtime and maximizing customer satisfaction.
  5. Performing routine calibrations and preventive maintenance services to ensure optimal system performance.
  6. Delivering comprehensive training and support to customers, enhancing their experience with our products.
  7. Ensuring exceptional customer service, meeting and exceeding customer expectations.
Requirements
  • Bachelor's or Master's degree in Electrical Engineering, Biomedical Engineering, Medical Physics, or a related field.
  • Expertise in informatics, IT infrastructure, and networking concepts, with prior experience in service/maintenance, robotics, x-ray equipment, and/or IT.
  • Strong social, teamwork, and self-management skills, with excellent communication abilities in English; Swedish language skills are a plus.
  • Able to work efficiently from home office and travel up to 80% of the time.


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