Service Engineer

7 days ago

Malmo, Skåne, Sweden Stryker Group Full time

Job Overview

The Stryker Group is seeking a highly skilled Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional service and support to our customers in the field.

About the Role

  • This is a full-time position based in Sweden.
  • You will be primarily responsible for maintaining a professional and profitable repair and preventive maintenance service business on Stryker's products.
  • You will deliver technical assistance and documentation to internal and external customers.

Main Responsibilities

  • You will be responsible for all service-related activities in Sweden.
  • You will conduct annual checks and calibration according to MDR on customer sites.
  • You will utilize software and technological tools to maintain proper records and access technical information.
  • You will assist the regulatory affairs department/customer to action product recalls, field safety notices, and field action notices.
  • You will fulfill service contracts with planned maintenance.
  • You will support the installation of Stryker systems on customer sites.
  • You will perform software and hardware upgrades.
  • You will efficiently and thoroughly document service activities for internal and external reference.
  • You will ensure traceability of all field-based Stryker products through reporting tools.
  • You will provide technical support to internal and external customers.
  • You will escalate opportunities and issues in appropriate team meetings.
  • You will ensure excellent follow-up on all customer-initiated issues.
  • You will ensure service provided is invoiced if not under warranty.

About You

  • You have an educational background in at least one of the following disciplines: Electrical, Electronic, Telecommunications, Mechanical, or Software.
  • You are fluent in both spoken and written Swedish (technical and medical).
  • You have a good level of English to understand training and manuals, in writing and speaking.
  • You have adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
  • You hold a full Driver's license.
  • You can build relationships with internal and external customers to drive brand loyalty.

Benefits

  • We offer flat hierarchies and responsibility, allowing you to take over responsible tasks.
  • We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
  • We reward outstanding individual and cross-functional team performance.
  • We advocate an inclusive work environment.

What We Offer

We Grow Talent: At Stryker, we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movements.

Team Spirit & Engagement: We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

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