Director of Customer Service Excellence

3 days ago


Malmo, Skåne, Sweden TN Sweden Full time

As the Head of Global Service Desk, you will be responsible for managing all service desks L0/L1 within Orange Cyberdefense, ensuring a high degree of standardization and automation across our different delivery hubs.

Key Responsibilities:

  1. Strategic planning and implementation of service desk operations.
  2. Capacity management and resource allocation.
  3. Quality of service follow-up and improvement.
  4. People management of service desk team leaders and managers within Global Operations.

Benefits:

  • Comprehensive health insurance.
  • Retirement savings plan.
  • Flexible work arrangements.
  • Professional development opportunities.


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