Service Delivery Director Lead

6 days ago


Malmo, Skåne, Sweden Telavox Full time

Telavox seeks a strategic leader to oversee critical operator projects and drive innovation, efficiency, and quality in telecom and cloud communication solutions.

About the Role

This leader will align technical delivery with business objectives by leading major customer engagements, overseeing complex projects, and ensuring solutions meet the highest standards.

Collaboration with sales teams is key to pre-sales efforts and commercial management, ensuring our solutions meet technical and business objectives.

The primary focus is hands-on project management, shaping a scalable and efficient delivery function that aligns with Telavox's global ambitions in UCaaS and Telco solutions.

Key Responsibilities:
  • Lead and manage projects by planning and delivering key Operator initiatives, ensuring timely execution within scope.
  • Optimize Service Delivery by developing scalable workflows and processes that drive efficient, high-quality customer service delivery.
  • Collaborate on solutions by partnering with Solution Architects to design tailored, customer-centric architectures for telecom services.
  • Strengthen client relationships by acting as the primary project interface for Operators, managing engagements to meet KPIs, and fostering long-term partnerships.

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