IT Service Delivery Strategist

3 days ago


Malmo, Skåne, Sweden Tietoevry Full time
Enterprise Service Management Opportunity:

We are seeking a highly skilled ServiceNow Architect / Senior ServiceNow Consultant to lead our client-facing ServiceNow implementations in the Nordic markets. As a key member of our team, you will plan, design, and deliver cutting-edge ServiceNow solutions that meet our clients' evolving needs.

Main Responsibilities:

  • Develop and execute comprehensive ServiceNow implementation strategies at customer sites, ensuring seamless integration and maximum ROI.
  • Collaborate with senior client leadership to identify and address IT and non-IT service management challenges, providing expert technical guidance and solution development.
  • Manage delivery roadmaps, provide accurate estimates and timelines, and maintain solution integrity throughout the process.
  • Partner with Tietoevry's vendors and delivery partners to ensure timely and high-quality solution delivery, fostering strong relationships and driving business growth.
  • Communicate effectively with both business and technical stakeholders, staying up-to-date on industry trends, new ServiceNow features, and third-party solutions to drive innovation and identify opportunities.

Your Profile:

  • Possess strong knowledge and expertise in ServiceNow ITSM, including a good understanding of CSM and HR.
  • Have good knowledge about ServiceNow On-Premise implementation and experience with creating client-specific solutions leveraging industry best practices.
  • Be familiar with architectural frameworks such as TOGAF and possess excellent knowledge of various common integration solutions.
  • Be able to communicate complex technical decisions effectively to both business and technical partners, articulating value and impact.
  • Fluency in Swedish and English language is required.

Tietoevry Culture:

We value diversity, equity, and inclusion, embracing applicants from diverse backgrounds, genders (m/f/d), and walks of life. We strive to create an inspiring workplace that fosters innovation and fuels digital futures that benefit businesses, societies, and humanity.



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