Global Service Delivery Manager

3 days ago


Malmo, Skåne, Sweden TN Sweden Full time

At Orange Cyberdefense, we are committed to building a safer digital society. As the Head of Global Service Desk, you will play a crucial role in managing our service desks across different delivery hubs, ensuring a high degree of standardization and automation.

The ideal candidate will have a strong understanding of customer service organization and people management skills to lead a larger team. You should also possess an international mindset and culture understanding, with experience in leading large transformation projects in a multi-culture and multi-geographical environment.

We are looking for someone who can drive digital transformation, automation, and AI projects to drive operational excellence and efficiency. The successful candidate will be responsible for managing service desk team leaders and managers within Global Operations, overseeing a team of around 70 persons in 4 countries.

Key Responsibilities:

  1. Strategic planning and implementation of service desk operations.
  2. Capacity management and resource allocation.
  3. Quality of service follow-up and improvement.
  4. Regular operational follow-up on key KPIs.

Why work with us?

  • Never stop learning - We provide training, certifications, and learning opportunities for every employee.
  • Transparency - Communication is key, and we organize regular company and team meetings.
  • Do what you love - Enjoy flexibility with offices in various locations, a variety of events, and lots of activities.
  • Snack to your heart's desire - Healthy snacks and fresh fruit are available.
  • Reputable brand - Join an internationally growing company with over 25 years of experience in the industry.


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