Senior Service Desk Manager

3 days ago


Malmo, Skåne, Sweden TN Sweden Full time

At Orange Cyberdefense, we are committed to building a safer digital society. As the Head of Global Service Desk, you will play a crucial role in managing our service desks across different delivery hubs, ensuring a high degree of standardization and automation.

Key Responsibilities:

  1. Strategic planning and implementation of service desk operations.
  2. Capacity management and resource allocation.
  3. Quality of service follow-up and improvement.
  4. Regular operational follow-up on key KPIs.

Requirements:

  • Strong understanding of customer service organization.
  • People management skills to lead a larger team.
  • International mindset and culture understanding.


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