Technical Service Desk Lead

3 days ago


Malmo, Skåne, Sweden TN Sweden Full time

TN Sweden is seeking an experienced leader to join our team as the Head of Global Service Desk. In this role, you will be responsible for managing our service desk operations, ensuring high-quality support services to our customers, and driving business growth through process improvements and innovations.

Key responsibilities include:

  • Developing and executing strategies to enhance service quality, reduce costs, and increase customer satisfaction
  • Leading cross-functional teams to deliver business objectives and prioritize tasks
  • Mentoring and developing team members to improve their skills and performance

The ideal candidate will have a proven track record of success in similar roles, excellent leadership and communication skills, and a passion for delivering exceptional customer experiences. We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.



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