Manager of Customer Relations and Experience

7 days ago


Stockholm, Stockholm, Sweden Kreditz AB Full time

Kreditz AB: Revolutionizing Credit Scoring

Kreditz AB is a pioneering company in the PSD2 credit scoring space, harnessing Open Banking technology to transform the way we assess creditworthiness. By leveraging advanced algorithms and machine learning, we provide instant, data-driven insights that unlock new opportunities for financial institutions, businesses, and individuals.

We pride ourselves on our commitment to innovation, customer-centricity, and collaboration. As a leading provider of credit scoring solutions, we're dedicated to creating a world where everyone has access to fair and transparent financial assessments.

We're seeking a highly skilled and motivated Customer Success Manager to join our team and drive business growth through exceptional customer experiences. Key responsibilities include developing customized onboarding programs, delivering premium customer support, collaborating with internal stakeholders, and providing timely updates on system outages and new features.

Main Responsibilities:

  • Create and execute tailored onboarding strategies for new customers, focusing on effective solution adoption and utilization.
  • Deliver high-quality customer support across multiple channels, building trust and fostering long-term partnerships.
  • Work closely with internal teams to address customer inquiries and issues, promoting efficient resolution and enhanced satisfaction.
  • Ensure timely communication with customers regarding system outages, maintenance windows, and new feature releases.
  • Promote collaboration among cross-functional teams to collect customer feedback, identify areas for improvement, and drive data-driven decisions.
  • Proactively manage client growth, recognizing opportunities to expand our offerings and deliver tailored support to meet evolving customer needs.
  • Present regular performance reports to senior leadership, highlighting customer status updates, key metrics, and strategic recommendations.


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