Manager of Customer Relations and Experience
7 days ago
Kreditz AB: Revolutionizing Credit Scoring
Kreditz AB is a pioneering company in the PSD2 credit scoring space, harnessing Open Banking technology to transform the way we assess creditworthiness. By leveraging advanced algorithms and machine learning, we provide instant, data-driven insights that unlock new opportunities for financial institutions, businesses, and individuals.
We pride ourselves on our commitment to innovation, customer-centricity, and collaboration. As a leading provider of credit scoring solutions, we're dedicated to creating a world where everyone has access to fair and transparent financial assessments.
We're seeking a highly skilled and motivated Customer Success Manager to join our team and drive business growth through exceptional customer experiences. Key responsibilities include developing customized onboarding programs, delivering premium customer support, collaborating with internal stakeholders, and providing timely updates on system outages and new features.
Main Responsibilities:
- Create and execute tailored onboarding strategies for new customers, focusing on effective solution adoption and utilization.
- Deliver high-quality customer support across multiple channels, building trust and fostering long-term partnerships.
- Work closely with internal teams to address customer inquiries and issues, promoting efficient resolution and enhanced satisfaction.
- Ensure timely communication with customers regarding system outages, maintenance windows, and new feature releases.
- Promote collaboration among cross-functional teams to collect customer feedback, identify areas for improvement, and drive data-driven decisions.
- Proactively manage client growth, recognizing opportunities to expand our offerings and deliver tailored support to meet evolving customer needs.
- Present regular performance reports to senior leadership, highlighting customer status updates, key metrics, and strategic recommendations.
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Customer Experience Manager
2 days ago
Stockholm, Stockholm, Sweden Virta Full timeKey ResponsibilitiesDrive Business Growth: Enhance customer experience and boost customer engagement to fuel our business expansion.Lead Customer Journeys: Take charge of guiding customers through the onboarding process to project delivery and resolution.Provide Exceptional Support: Offer proactive and reactive technical support, troubleshoot issues, and...
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Customer Experience Manager
6 days ago
Stockholm, Stockholm, Sweden H&M group Full timeAbout the RoleThe Customer Experience Manager role is a key position within our H&M Home Concept Stores. We are seeking a strong and passionate leader who can create an inspiring shopping experience for our customers.Your main responsibilities will include:Providing exceptional customer service and coaching your team to deliver a personalized...
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Management Consultant
1 day ago
Stockholm, Stockholm, Sweden Remotion Full timeAbout RemotionWe believe in the power of diverse perspectives to shape innovative solutions. Our team is a blend of experienced professionals and young talent, working together to create value for our clients.Job SummaryWe are seeking a highly motivated and collaborative individual to join our growth strategy and project management team. As a Management...
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Customer Experience Associate
20 hours ago
Stockholm, Stockholm, Sweden PRO Unlimited Full timeAbout UsAt Magnit, we are the evolution of work. Serving hundreds of the world's most recognizable brands for over three decades, our integrated workforce management platform supports clients' success with data-driven insights and expert services.We adapt quickly to regional or industry economic shifts, providing the speed, scale, flexibility, transparency,...
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Senior Customer Experience Manager
1 day ago
Stockholm, Stockholm, Sweden CatalystOne Solutions Full timeWe are looking for a Customer Experience Manager to join our team in Oslo. Our customer success team spans Scandinavian countries and works daily to secure excellent customer experience.About the Role:You will be responsible for building long-term sustainable relationships with our customers, advocating their needs internally, and working collaboratively...
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Customer Relations Manager
5 days ago
Stockholm, Stockholm, Sweden Retail24 Danmark Full timeRetail24 söker nu en Customer Relations Manager på heltidVill du ta nästa steg i din karriär och utvecklas inom retail/dagligvaruhandeln och försäljning? Kanske jobbar du som säljare inom handel och är sugen på nästa steg?Retail24 söker nu en engagerad och analytisk CRM som vill vara med och stärka våra kundrelationer genom strategi, data och...
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Sales and Customer Relations Director
9 hours ago
Stockholm, Stockholm, Sweden Zebra Technologies Full timeAbout Zebra TechnologiesZebra Technologies is a leader in digital solutions that help businesses connect people, assets, and data. We are recognized as a leader in Rugged mobile devices, Indoor location services, and more. Our product and services include hardware, mobile computing solutions, software, robotics, machine vision, automation, digital decision,...
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Omni-Channel Customer Experience Manager
4 days ago
Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full timeOmni-Channel Customer Experience ManagerWe're seeking a highly experienced individual to lead our omni-channel customer experience efforts in the Nordic region. As an Omni-Channel Customer Experience Manager, you will be responsible for designing and continuously improving the consumer journeys across the entire lifecycle.Your Key Responsibilities:Designing...
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Customer Experience Manager
1 day ago
Stockholm, Stockholm, Sweden Alva Labs Full timeWe're committed to creating a fair and efficient job market that benefits both candidates and recruiters. Our Customer Success team plays a critical role in achieving this goal, working hand-in-hand with our customers to help them unlock the full potential of their hiring strategy.As a Customer Success Manager, you will work closely with our customers to...
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Customer Experience Specialist
6 days ago
Stockholm, Stockholm, Sweden PUIG Deutschland GmbH Full timePuig Deutschland GmbH is a leading international company in the fashion and beauty industry. With a rich history spanning over 100 years, we have established ourselves as a family-owned business committed to delivering exceptional quality and services to our customers.About the JobWe are seeking a highly skilled and experienced Store Manager to join our team...
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Customer Experience Lead
7 days ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeMentimeter AB is an innovative technology company that aims to revolutionize the way people interact with each other during meetings and presentations. As a Customer Onboarding Manager, you will play a crucial role in ensuring that our Enterprise customers receive a world-class onboarding experience, setting them up for long-term success and retention.The...
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Customer Success Manager
2 days ago
Stockholm, Stockholm, Sweden Optimizely Full timeAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
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International Customer Manager
20 hours ago
Stockholm, Stockholm, Sweden Adyen Full timeAt Adyen, we provide payments, data, and financial products in a single solution for our customers. As a Payment Services Coordinator, you will play a critical role in helping us achieve our goal of becoming the financial technology platform of choice.About the RoleWe are seeking a highly skilled and experienced Payment Services Coordinator to join our team...
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Customer Success Manager
3 days ago
Stockholm, Stockholm, Sweden Optimizely Full timeAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
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Customer Success Manager
24 hours ago
Stockholm, Stockholm, Sweden Optimizely Full timeAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
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Industrial Relations Specialist
2 days ago
Stockholm, Stockholm, Sweden Firefly Full timeAbout the CompanyFires can be devastating to industries, causing loss of property and revenue. At Firefly, we specialize in developing fire prevention solutions that minimize risks.We are seeking a highly skilled Senior Key Account Manager to join our team. As a Senior Key Account Manager, you will play a critical role in building and maintaining strong...
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Customer Success Manager
1 week ago
Stockholm, Stockholm, Sweden Winningtemp Full timeWinningtemp offers unique and revolutionary technology for supporting and enabling successful teams. Our platform collects, visualizes, and provides actionable insights based on real-time data regarding employee engagement, leadership, teamwork, and overall work experience.Today, we are a team of around 80 people, working from our offices in Gothenburg,...
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Customer Success Manager
1 week ago
Stockholm, Stockholm, Sweden Pocketlaw Full timePocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at Pocketlaw, you will play a key role in...
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Head of Investor Relations
2 weeks ago
Stockholm, Stockholm, Sweden Sinch Full timeSinch is pioneering the way the world communicates. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.Whether you need to verify users or craft omnichannel campaigns, Sinch makes it...
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Customer Experience Training Specialist
1 week ago
Stockholm, Stockholm, Sweden VOI Denmark ApS Full timeBusiness Operations · Stockholm · HybridCustomer Experience Training SpecialistApply for this jobYOUR MISSION AT VOIAs the Customer Experience Training Specialist you will play a pivotal role in ensuring excellence in our customer experience operations by understanding standard operating procedures (SOPs), designing and delivering training programs, and...