Omni-Channel Customer Experience Manager
4 days ago
Omni-Channel Customer Experience Manager
We're seeking a highly experienced individual to lead our omni-channel customer experience efforts in the Nordic region. As an Omni-Channel Customer Experience Manager, you will be responsible for designing and continuously improving the consumer journeys across the entire lifecycle.
Your Key Responsibilities:
- Designing and continuously improving the consumer journeys across the entire lifecycle.
- Working closely with key internal counterparts to develop an omni-channel consumer experience.
- Creating seamless customer interactions across all channels.
- Providing input on content development to ensure customer appreciation across the entire customer lifecycle.
About Us:
We're a global business with a unique culture that values diversity, inclusivity, and collaboration. We offer endless opportunities for growth and development, as well as the flexibility to work from home.
Requirements:
- University degree or equivalent in Business Management, Marketing, Engineering, or Finance.
- At least 5 years of experience in market research, marketing, or consumer experience, preferably in FMCG or other consumer goods companies.
-
Omni-channel Retail Lead
1 day ago
Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Sverige AB Full timeOmnichannel Retail Lead Job Summary:The Omni-channel Retail Lead will be responsible for driving profitable digital growth by optimizing the shopping experience on H&M's website and app across the Nordics region. This role involves managing a customer segment and ensuring a seamless, high-performing customer journey.Main Accountabilities:Manage a customer...
-
Commercial Channel Marketing Lead
2 days ago
Stockholm, Stockholm, Sweden Qualcomm Full timeAbout the RoleThis role requires a strategic thinker with excellent relationship-building skills and a strong understanding of commercial channels and tactics as well as a comprehensive knowledge of the IT industry. The ideal candidate has in-depth knowledge of the regional market and expertise in driving customers through the GTM funnel.The Commercial...
-
Commercial Channel GTM Manager
2 days ago
Stockholm, Stockholm, Sweden Qualcomm Full timeCompany:Arriver Software ABJob Area:Sales, Business Development & Marketing Group, Sales, Business Development & Marketing Group > Business DevelopmentGeneral Summary:At Qualcomm, we invent breakthrough technologies that transform how the world connects, computes, and communicates. For over 35 years, Qualcomm has been the world's leading wireless technology...
-
Omni-Channel Customer Experience Specialist
3 days ago
Stockholm, Stockholm, Sweden Swedish Match Full timeWhat We Offer",p>We offer a dynamic and inclusive work environment that encourages innovation, creativity, and collaboration. As a Senior Consumer Experience Strategist, you will have the opportunity to work with cross-functional teams, develop your skills, and pursue your ambitions within a global business.We also offer a competitive compensation package,...
-
Senior Consumer Experience Lead
4 days ago
Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full timeDelivering a Smoke-Free FutureSwedish Match, an affiliate of PMI, is a leader in the industry with over 200 years of experience. We're transforming our business to build a smoke-free future, and we need experts like you to join us.In the Nordic region, we have a talented team of 1,600 employees from various functions and teams, working together to achieve...
-
Web Experience Engineer
4 hours ago
Stockholm, Stockholm, Sweden If Skadeforsikring Full timeIn today's fast-paced digital landscape, customers expect personalized experiences that cater to their unique needs and preferences. As a Digital Personalization Specialist, you'll play a crucial role in helping us deliver on this expectation.Our team uses Bloomreach Engagement, APIs and Frontend personalization capabilities to create tailored customer...
-
Manager of Customer Relations and Experience
7 days ago
Stockholm, Stockholm, Sweden Kreditz AB Full timeKreditz AB: Revolutionizing Credit ScoringKreditz AB is a pioneering company in the PSD2 credit scoring space, harnessing Open Banking technology to transform the way we assess creditworthiness. By leveraging advanced algorithms and machine learning, we provide instant, data-driven insights that unlock new opportunities for financial institutions,...
-
E-commerce Operations Manager
1 day ago
Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Sverige AB Full timeE-commerce Operations Manager Job Description:H&M is accelerating its transformation to exceed customer expectations, focusing on providing a seamless omni-channel experience. The E-commerce Operations Manager will play a key role in driving this transformation by optimizing the shopping experience on H&M's website and app across the Nordics region.Main...
-
Senior Consumer Experience Strategist
3 days ago
Stockholm, Stockholm, Sweden Swedish Match Full timeJob Summary",p>We are seeking a talented Senior Consumer Experience Strategist to join our team in the Nordic region. In this role, you will be responsible for designing and continuously improving the consumer journeys across multiple categories in our markets.",/p>You will work closely with key internal counterparts to develop an omni-channel consumer...
-
FC Franchise Marketing Manager
3 days ago
Stockholm, Stockholm, Sweden Avature Full timeRole OverviewThis is a Hybrid role based in our Stockholm, Sweden office.About the JobWe're seeking a highly skilled and experienced professional to join our team as a Manager, FC Franchise Activation - Markets (Nordics). As a key member of our global EA SPORTS FC campaign team, you will be responsible for creating localized approaches that resonate with our...
-
Cross Channel Manager
4 hours ago
Stockholm, Stockholm, Sweden Group M Worldwide Inc. Full timeAbout the RoleWe are looking for a skilled Cross Channel Manager to join our team. As a Cross Channel Manager, you will be responsible for ensuring a holistic campaign strategy across media channels.You will work closely with specialists, vendors, and key contacts to ensure a seamless campaign execution. Your strong communication skills and ability to lead...
-
Consumer Journey Expert
4 days ago
Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full timeTransforming Consumer JourneysWe're embarking on an extraordinary journey to deliver a smoke-free future. Swedish Match, an affiliate of PMI, is a leader in the industry with over 200 years of experience.In the Nordic region, we have a talented team of 1,600 employees from various functions and teams, working together to achieve our vision. Our mission is to...
-
Cross Channel Manager
2 hours ago
Stockholm, Stockholm, Sweden Group M Worldwide Inc. Full timeWe are looking for an experienced Cross Channel Manager to join our team at Group M Worldwide Inc. The Cross Channel Manager will play a vital role in developing and implementing holistic media strategies across various channels, including offline and online platforms.The ideal candidate will have a strong background in media strategy, with +5 years of...
-
Customer Experience Manager
2 days ago
Stockholm, Stockholm, Sweden Virta Full timeKey ResponsibilitiesDrive Business Growth: Enhance customer experience and boost customer engagement to fuel our business expansion.Lead Customer Journeys: Take charge of guiding customers through the onboarding process to project delivery and resolution.Provide Exceptional Support: Offer proactive and reactive technical support, troubleshoot issues, and...
-
Customer Experience Expert
2 hours ago
Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full timeWe are seeking a highly skilled and customer-focused individual to join our eCommerce Support Team at Transcom AB Stockholm. As an eCommerce Customer Support Representative, you will play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.Job...
-
Customer Experience Associate
5 days ago
Stockholm, Stockholm, Sweden SAVR Full timeSUMMARY: Join SAVR's dynamic team as a Customer Experience Associate and be at the heart of ensuring exceptional customer support and service. In this pivotal role, you'll embody the voice of our brand, provide insightful product knowledge, and elevate the customer experience.Job DescriptionThis is an exciting opportunity to make a real impact in a...
-
Digital Personalization Specialist
4 hours ago
Stockholm, Stockholm, Sweden If Skadeforsikring Full timeWe're taking the next step in omni-channel, real-time and personalized customer communications. Our MarTech tribe is using Bloomreach Engagement, APIs and Frontend personalization capabilities to create tailored customer experiences of high relevance.As a Marketing Automation Engineer, you'll design and develop solutions in the Bloomreach Engagement CDP...
-
Customer Experience Manager
7 days ago
Stockholm, Stockholm, Sweden H&M group Full timeAbout the RoleThe Customer Experience Manager role is a key position within our H&M Home Concept Stores. We are seeking a strong and passionate leader who can create an inspiring shopping experience for our customers.Your main responsibilities will include:Providing exceptional customer service and coaching your team to deliver a personalized...
-
Indirect Channel Manager Emergency Care Home
5 days ago
Stockholm, Stockholm, Sweden Philips Iberica SAU Full timeJob TitleIndirect Channel Manager Emergency Care Home & Public NordicsJob DescriptionThe Indirect Channel Manager Emergency Care Home & Public Nordics has direct accountability on the commercial success of the Emergency Care Home & Public business within the Nordics and will lead the business together with our partners across the region. If you are an...
-
Store Experience Manager
4 days ago
Stockholm, Stockholm, Sweden BYD Sweden AB Full timeJob Overview:At BYD Sweden AB, we are committed to providing an exceptional customer experience through our innovative visual merchandising strategies. As our Store Experience Manager, you will play a critical role in enhancing the overall shopping experience for our customers by designing and implementing engaging store layouts and visual displays.Key...