Senior Consumer Experience Lead

4 days ago


Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

Delivering a Smoke-Free Future

Swedish Match, an affiliate of PMI, is a leader in the industry with over 200 years of experience. We're transforming our business to build a smoke-free future, and we need experts like you to join us.

In the Nordic region, we have a talented team of 1,600 employees from various functions and teams, working together to achieve our vision. Our mission is to collaborate and deliver a smoke-free Nordics.

Your Key Responsibilities:

  • Aggregating consumer data from multiple sources to develop powerful insights and design a target consumer experience.
  • Identifying and prioritizing consumer pain points, gaps, and opportunities across the entire consumer journey.
  • Optimizing local consumer segmentation based on global segmentation for IQOS, Snus, and Nicotine Pouches, and defining meaningful local consumer propositions.
  • Defining project briefs to improve relevant parts of the consumer journey across channels and overall Net Promoter Scores.
  • Establishing guidelines and monitoring consistency of the omni-channel consumer experience across all channels.
  • Providing input on content development to ensure customer appreciation across the entire customer lifecycle.

About Us:

We're a global business with a unique culture that values diversity, inclusivity, and collaboration. We offer endless opportunities for growth and development, as well as the flexibility to work from home.

Requirements:

  • University degree or equivalent in Business Management, Marketing, Engineering, or Finance.
  • At least 5 years of experience in market research, marketing, or consumer experience, preferably in FMCG or other consumer goods companies.


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