Consumer Journey Senior Specialist
2 weeks ago
Placering
Stockholm
Join us to deliver a smoke-free future as Consumer Journey Senior Specialist
We've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and has been a leader in the industry for more than 200 years.
In the Nordic region, we are 1,600 employees based in Sweden, Denmark, Finland, and Norway working in various functions and teams and together we are collaborating to deliver a smoke-free Nordics.
Role Summary:
In this role, you will be the custodian of the multi-category consumer journey in our Nordic markets, designing and continuously improving the consumer journeys for the entire Consumer lifecycle. You will, together with key internal counterparts, develop an omni-channel consumer experience and design on- and offline customer interactions.
Your Day-to-Day:
- Generate powerful consumer insights by aggregating consumer data for the Markets from multiple sources, enabling the design and deployment of the target consumer experience.
- Identify and prioritize consumer pain points, gaps, and opportunities across the entire consumer journey.
- Optimize the local consumer segmentation, based on the global segmentation for IQOS, Snus, and Nicotine Pouches (NP's) (and future platforms), and define meaningful local consumer propositions.
- Define briefs for projects to improve relevant parts of the Consumer journey across channels, as well as overall Net Promoter Scores (NPS).
- Define guidelines and monitor consistency of omni-channel consumer experience across all our channels.
- Provide clear input on content development to the market Marketing & Digital team, to ensure customer appreciation across the entire customer lifecycle.
Who We Are Looking For:
- University degree or equivalent in Business Management / Marketing, Engineering / Tech, or Finance.
- 5+ years of experience in Market research, Marketing, or Consumer experience (preferably in FMCG or other Consumer goods company) with a focus on quantitative data.
- Strong analytical thinking and passionate for consumer-centricity, design thinking, and agile ways of working.
- Great communicator and storyteller.
- Strong understanding of online and offline channels.
- Able to deal with ambiguity, complexity, and diverse stakeholders.
- Proficiency in English is required; knowledge of a Scandinavian language would be an advantage.
- Experience with SPSS/R, Big Data, Data Science, and data visualization (e.g., Power BI, Stratifyd, Tableau) would be an advantage.
What We Offer:
Our success depends on the dedicated people who come to work every single day with a sense of purpose and an appetite for progress. Join Swedish Match and you too can:
- Seize the freedom to shape your future and ours. We'll empower you to take risks, experiment, and explore.
- Be part of a team of professionals from around the world, with an inclusive and diverse culture.
- Enjoy the flexibility of hybrid working - split your time between our office and the comfort of your home, in line with business needs.
- Pursue your ambitions and develop your skills with a global business – our size and scale provide endless opportunities to progress.
- Take pride in delivering our promise to society: a smoke-free future.
#SWMA
#J-18808-Ljbffr-
Consumer Journey Senior Specialist
4 weeks ago
Stockholm, Stockholm, Sweden Swedish Match Sales Sweden AB Full timeJoin us to deliver a smoke- free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and have been a leader in the industry for more than 200 years.In the Nordic region,...
-
Consumer Journey Senior Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full timeJoin us to deliver a smoke-free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and has been a leader in the industry for more than 200 years.In the Nordic region,...
-
Consumer Journey Senior Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Swedish Match Full timeJoin us to deliver a smoke- free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and have been a leader in the industry for more than 200 years.In the Nordic region,...
-
Consumer Journey Analyst with Samsung
23 hours ago
Stockholm, Stockholm, Sweden 21Activa Bemanning & Rekrytering AB Full timeAbout the RoleWe are seeking a highly skilled Consumer Listening Specialist to join our Customer Service CX team. As a key member of the team, you will be responsible for analyzing consumer insights and data to optimize the Consumer Journey across all touchpoints.Key Requirements:At least 5 years of experience in similar rolesCustomer Service experienceHigh...
-
Senior Consumer Experience Strategist
3 days ago
Stockholm, Stockholm, Sweden Philip Morris ApS Full timeRole OverviewWe are seeking a seasoned professional to join our team as Senior Consumer Experience Strategist. As part of this role, you will be responsible for designing and optimizing the consumer journey across multiple touchpoints.Key Responsibilities:Data Analysis: Aggregate consumer data from various sources to identify trends and opportunities for...
-
Customer Journey Specialist To Samsung
23 hours ago
Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full timeJob Description:">As a Customer Journey Specialist, you will play a critical role in analyzing consumer insights and data to optimize the customer experience. You will work closely with Touch Point owners and other stakeholders to identify areas for improvement and implement changes.">Responsibilities:">">Analyze consumer feedback and data to identify trends...
-
Consumer Listening Specialist To Samsung
1 day ago
Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full timeWe are currently looking for a Consumer Listening Specialist to an exciting opportunity with our client Samsung This is a consultancy opportunity starting as soon as possible.About the company:Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market....
-
Consumer Listening Specialist to Samsung
1 day ago
Stockholm, Stockholm, Sweden 21Activa Bemanning & Rekrytering AB Full timeOm tjänsten The Consumer Listening Specialist will be part of the Customer Service CX team with the main responsibility to secure and optimize the Consumer Journey across all touch points.Main responsibility will be to analyze consumer insights and data, mainly through NPS (Net Promoter Score) surveys but also through input from the Customer Care team....
-
Consumer Journey Design Lead
3 days ago
Stockholm, Stockholm, Sweden Philip Morris ApS Full timeJob DescriptionThe Omni-Channel Experience Manager will be responsible for developing and implementing a seamless customer experience across all touchpoints. This includes designing and optimizing the consumer journey, creating engaging content, and analyzing customer feedback.Responsibilities:Design and implement omnichannel experiences that meet business...
-
Consumer Service Specialist
1 day ago
Stockholm, Stockholm, Sweden Trustly Group AB Full timeAbout the Consumer Service teamAt Trustly's Consumer Service we strive to provide an industry leading service experience to our B2C customers. We go above and beyond by assisting customers efficiently, accurately and with a friendly touch. We believe that's the key to delivering great customer service. We work closely with other departments to continuously...
-
Consumer Analytics
3 weeks ago
Stockholm, Stockholm, Sweden Instabee Group AB Full timeAbout the RoleAt Instabee, the consumer is at the core of everything we do, and you will play a key role in understanding and enhancing the consumer experience. Your insights will shape how we approach consumer growth, loyalty, and feedback, ensuring we continuously improve our services.As a champion for the consumer, you'll work closely with teams across...
-
Consumer Insight Expert for Samsung
1 day ago
Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full timeAbout the Role:">We are seeking a highly skilled Consumer Listening Specialist to join our team in an exciting opportunity with Samsung. This consultancy role requires a strong understanding of consumer behavior and data analysis skills.">Key Responsibilities:">">Analyze consumer insights and data, mainly through NPS (Net Promoter Score) surveys, to identify...
-
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout us:In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler.We're fast, both in terms...
-
Consumer Insights Specialist
6 days ago
Stockholm, Stockholm, Sweden Hayppgroup Full timeOverviewHaypp Group is on an exciting expansion journey, aiming to convert more smokers to healthier alternatives globally. As a Junior Consumer Insights Analyst, you will contribute to this mission by generating consumer insights for our customers.Job DescriptionYou will support our team in various projects, including gathering client needs, scripting...
-
Stockholm, Stockholm, Sweden 21Activa Bemanning & Rekrytering AB Full timeJob DescriptionThe Consumer Listening Specialist will be part of the Customer Service CX team, responsible for securing and optimizing the Consumer Journey across all touchpoints. The main responsibility is to analyze consumer insights and data, primarily through NPS surveys and input from the Customer Care team.Main Responsibilities:Be the consumer champion...
-
Customer Journey Specialist
7 days ago
Stockholm, Stockholm, Sweden Globalconnect Full timeDrive Business Growth through Customer JourneysGlobalConnect is at the forefront of digital marketing innovation. As a Marketing Automation Specialist, you'll be responsible for designing and implementing high-quality lead nurturing flows that drive engagement and conversion.You'll collaborate with cross-functional teams to leverage Microsoft Dynamics 365...
-
Customer Lifecycle Specialist
3 days ago
Stockholm, Stockholm, Sweden Philip Morris ApS Full timeRole SummaryWe are seeking a seasoned professional to join our team as Senior Consumer Experience Strategist. As part of this role, you will be responsible for designing and optimizing the consumer journey across multiple touchpoints.Key Responsibilities:Journey Mapping: Create detailed maps of the consumer journey to identify pain points and areas for...
-
Marketing Specialist
4 days ago
Stockholm, Stockholm, Sweden Hammer & Hanborg AB Full timeAbout the RoleWe are seeking a skilled Marketing Specialist - Consumer Experience to join our team at Electrolux. As a key member of our Experience Marketing Team, you will be responsible for developing marketing assets that drive conversion and purchase intent for our products.Key ResponsibilitiesWork closely with the Experience Marketing Manager to drive...
-
Senior Specialist
1 day ago
Stockholm, Stockholm, Sweden Gateau AB Full timeJob Description: As a Senior Specialist in Category Management, you will play a critical role in gathering, analysing, and ensuring the effective use of customer, shopper, and consumer insights. You will be responsible for reporting sales development, following up on KPIs, and supporting categories within Business areas of Confectionary and Lifestyle Foods...
-
Consumer Facing Application Specialist
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe believe in empowering our employees to take ownership of their work and make meaningful contributions to our mission. As a senior engineer, you'll be responsible for driving the technical direction of our consumer-facing applications and services.You'll work closely with our agile development methodology and collaborate with cross-functional teams to...