Senior Consumer Journey Specialist

4 days ago


Stockholm, Stockholm, Sweden Philip Morris ApS Full time

About Us

Philip Morris ApS is a leading consumer goods company dedicated to delivering a smoke-free future. With over 200 years of experience, we've transformed our business to build a better tomorrow. Our affiliate, Swedish Match, has been a leader in the industry for generations.

We're committed to innovation and sustainability, working tirelessly to reduce the impact of our operations on the environment. Our goal is to create a healthier and more fulfilling life for everyone, free from the harm caused by smoking.

As a Consumer Journey Senior Specialist, you'll be responsible for designing and improving customer journeys in our Nordic markets. You'll work closely with our team to ensure seamless interactions across all channels, driving customer satisfaction and loyalty.

Your Key Responsibilities

  1. Data Analysis: Gather and analyze consumer data from multiple sources to inform product development and deployment strategies.
  2. Consumer Insights: Identify consumer pain points, gaps, and opportunities across the entire customer journey.
  3. Segmentation Strategy: Develop targeted marketing campaigns to engage with local consumers, based on global segmentation frameworks.
  4. Project Briefs: Create comprehensive project briefs to drive improvements in consumer journeys and Net Promoter Scores (NPS).
  5. Channel Consistency: Ensure uniformity in customer experiences across all online and offline channels.

Requirements

  • Education: University degree in Business Management, Marketing, Engineering, or Finance.
  • Experience: 5+ years in market research, marketing, or consumer experience, preferably in FMCG or consumer goods companies.
  • Skills: Strong analytical thinking, passionate about consumer-centricity, design thinking, and agile ways of working. Proficient in English; knowledge of Scandinavian languages is an asset.

What We Offer

  • Career Growth: Take ownership of your career growth, experiment, and explore new opportunities.
  • Diverse Culture: Be part of a diverse and inclusive team that values diversity and promotes equal opportunities.
  • Flexibility: Enjoy hybrid working, balancing office time with remote work, as needed.
  • Career Advancement: Pursue your ambitions, develop new skills, and progress within a global business.
  • Social Responsibility: Contribute to our mission of delivering a smoke-free future, making a positive impact on society.


  • Stockholm, Stockholm, Sweden Swedish Match Sales Sweden AB Full time

    Join us to deliver a smoke- free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and have been a leader in the industry for more than 200 years.In the Nordic region,...


  • Stockholm, Stockholm, Sweden Swedish Match Full time

    Join us to deliver a smoke- free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and have been a leader in the industry for more than 200 years.In the Nordic region,...


  • Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

    Join us to deliver a smoke-free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and has been a leader in the industry for more than 200 years.In the Nordic region,...


  • Stockholm, Stockholm, Sweden Philip Morris ApS Full time

    PlaceringStockholmJoin us to deliver a smoke-free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and has been a leader in the industry for more than 200 years.In...


  • Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

    Transforming Consumer JourneysWe're embarking on an extraordinary journey to deliver a smoke-free future. Swedish Match, an affiliate of PMI, is a leader in the industry with over 200 years of experience.In the Nordic region, we have a talented team of 1,600 employees from various functions and teams, working together to achieve our vision. Our mission is to...


  • Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

    Nordic Consumer Insights SpecialistWe're seeking a highly analytical individual to lead our consumer insights efforts in the Nordic region. As a Nordic Consumer Insights Specialist, you will be responsible for developing powerful consumer insights and designing a target consumer experience.Your Key Responsibilities:Aggregating consumer data from multiple...


  • Stockholm, Stockholm, Sweden Swedish Match Full time

    About Swedish Match",p>Swedish Match is a leading company in the industry, with a history of over 200 years. We are committed to delivering a smoke-free future and are looking for talented individuals to join our team in the Nordic region.",/p>As a Senior Consumer Experience Strategist, you will be part of a diverse and inclusive culture that values...


  • Stockholm, Stockholm, Sweden Swedish Match Full time

    Job Summary",p>We are seeking a talented Senior Consumer Experience Strategist to join our team in the Nordic region. In this role, you will be responsible for designing and continuously improving the consumer journeys across multiple categories in our markets.",/p>You will work closely with key internal counterparts to develop an omni-channel consumer...


  • Stockholm, Stockholm, Sweden Philip Morris ApS Full time

    About Our CompanyPhilip Morris ApS is a leading consumer goods company on a mission to deliver a smoke-free future. With a rich history spanning over 200 years, we've transformed our business to build a better tomorrow. Our affiliate, Swedish Match, has been a leader in the industry for generations.We're committed to innovation and sustainability, working...


  • Stockholm, Stockholm, Sweden Philip Morris ApS Full time

    About UsAt Philip Morris ApS, we're on a mission to deliver a smoke-free future. With over 200 years of experience in the industry, we've transformed our business to build a better tomorrow. Our affiliate, Swedish Match, has been a leader in consumer goods for generations.We're not just about products; we're about people. We believe that every individual...


  • Stockholm, Stockholm, Sweden Philip Morris ApS Full time

    About UsWe're Philip Morris ApS, a leading consumer goods company dedicated to delivering a smoke-free future. With a rich history spanning over 200 years, we've transformed our business to build a better tomorrow. Our affiliate, Swedish Match, has been a leader in the industry for generations.We're committed to innovation and sustainability, working...

  • Consumer Analytics

    2 weeks ago


    Stockholm, Stockholm, Sweden Instabee Group AB Full time

    About the RoleAt Instabee, the consumer is at the core of everything we do, and you will play a key role in understanding and enhancing the consumer experience. Your insights will shape how we approach consumer growth, loyalty, and feedback, ensuring we continuously improve our services.As a champion for the consumer, you'll work closely with teams across...


  • Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

    Delivering a Smoke-Free FutureSwedish Match, an affiliate of PMI, is a leader in the industry with over 200 years of experience. We're transforming our business to build a smoke-free future, and we need experts like you to join us.In the Nordic region, we have a talented team of 1,600 employees from various functions and teams, working together to achieve...


  • Stockholm, Stockholm, Sweden EET Retail Full time

    We are seeking a Consumer Electronics Specialist to join our team at EET Retail. This is an exciting opportunity to work with a leading distributor of Consumer Electronics products in Europe, operating in 23 markets and serving over 30,000 buying customers.The ideal candidate will have a strong background in consumer electronics sales, excellent...


  • Stockholm, Stockholm, Sweden Globalconnect Full time

    Maximize Business Growth with Customer Journey OptimizationWe are seeking a seasoned Customer Journey Optimization Specialist to join our Pan-Nordic marketing team. In this role, you will design and implement high-quality lead nurturing flows that turn prospects into sales-ready leads.You will work closely with IT developers to maintain and improve our...


  • Stockholm, Stockholm, Sweden Swedish Match Full time

    Responsibilities",ul>Design and continuously improve consumer journeys across multiple categories in our marketsWork closely with key internal counterparts to develop an omni-channel consumer experienceGenerate powerful consumer insights by aggregating data from multiple sourcesIdentify and prioritize consumer pain points, and optimize local consumer...


  • Stockholm, Stockholm, Sweden Proposales AB Full time

    About the JobWe are looking for a skilled professional to join our growing Customer Success team. As a Customer Journey Specialist, you will play a critical role in developing and defining the customer success playbook. Your mission is to act as the expert point of contact for your portfolio of strategic accounts, providing support and guidance throughout...


  • Stockholm, Stockholm, Sweden Philip Morris ApS Full time

    We are transforming our business to deliver a smoke-free future. Our Nordics Consumer Experience team is looking for a CX Programs Specialist to drive consumer programs designed to close gaps in consumer experience.The successful candidate will identify business opportunities, develop new initiatives based on consumer pain points and business opportunities,...


  • Stockholm, Stockholm, Sweden Philip Morris ApS Full time

    Our organization is driving innovation and growth with a clear purpose: delivering a smoke-free future. Swedish Match, an affiliate of Philip Morris International, has been a leader in the industry for over 200 years.We are seeking a skilled CX Programs Specialist to join our Nordics Consumer Experience team, responsible for identifying business...


  • Stockholm, Stockholm, Sweden Swedish Match - Stockholm Full time

    Nordics Consumer ExperienceWe are seeking a highly skilled CX Programs Specialist to join our team in the Nordics region.In this role, you will work closely with cross-functional teams to develop and execute consumer programs that drive business growth and enhance customer experience.Key ResponsibilitiesWork with teams to develop consumer programs that meet...