Customer Journey Specialist
3 days ago
We are looking for a skilled professional to join our growing Customer Success team. As a Customer Journey Specialist, you will play a critical role in developing and defining the customer success playbook. Your mission is to act as the expert point of contact for your portfolio of strategic accounts, providing support and guidance throughout the customer lifecycle.
Your Key Responsibilities:
- Develop and implement strategies to drive growth and upsell opportunities within your accounts.
- Collaborate with the Sales Team to ensure alignment and maximize impact.
- Provide feedback to the Product team to help shape the future of Proposales based on customer insights.
- Monitor customer satisfaction and health metrics to ensure clients are progressing towards their desired outcomes and maximizing the value of our solution.
What We Offer:
We offer a competitive package including salary, personal development budget, wellbeing grant, and huge potential to rapidly grow your professional career by learning on the fly. You will also receive regular bi-weekly reviews with the Sales Manager to assess trial statuses and adjust the approach as needed.
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