Membership Journey Manager

5 days ago


Stockholm, Stockholm, Sweden American Express Full time

As a Centurion Engagement Specialist, you'll have the unique opportunity to make a meaningful impact on the lives of our most valued customers.

You'll be part of creating a positive experience for card members from start to finish, working closely with colleagues in other teams and service units to improve processes and routines. With your 'outside-in' perspective and ability to put the customer first, you'll ensure that every interaction leaves a lasting impression.

What You'll Achieve
  • Create lifelong relationships with Centurion card members.
  • Develop a deep understanding of the customer journey and its strengths and weaknesses.
  • Contribute to improving processes and routines to enhance the customer experience.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our comprehensive benefits package includes competitive salaries, bonus incentives, and support for physical, financial, and mental well-being.



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