Business Developer Retention

2 weeks ago

Stockholm, Stockholm, Sweden Telenor Sverige AB Full time
Letar du efter en arbetsplats för framtiden?

Hos oss är karriären din. Här får du möjlighet att styra den i riktningen du drömmer om och samtidigt vara delaktig i tekniska innovationer som idag knappt ens finns i fantasin. Innovationer som vi vet kommer rita om kartan för hur vi kommunicerar med varandra och lever våra uppkopplade liv i framtiden. Letar du efter en arbetsplats där du får vara med och bidra till det viktigaste som finns – relationerna människor emellan? Välkommen till oss på Telenor.

Är det här ditt nästa jobb?

I rollen som Business Developer blir du en del av vårt Kundbasteam inom Telenor Företag, bestående av tio personer. Du kommer att vara en nyckelspelare i att maximera kundvärdet och säkerställa att vi behåller och utvecklar våra affärsrelationer. Teamet arbetar tätt med sälj- och marknadsorganisationen för att skapa insiktsdrivna strategier som stärker kundlojaliteten och driver tillväxt.

Har du en skarp analytisk förmåga och en passion för att förstå kundbeteenden? Vill du arbeta strategiskt för att minimera risken för att kunder lämnar oss och skapa långsiktiga affärsrelationer? Då kan detta vara rollen för dig

I denna roll kommer du att arbeta både strategiskt och operativt för att säkerställa att våra kunder stannar kvar och fortsätter växa med oss. Du leder initiativ med stort inflytande på affären och samarbetar med Business Analysts, Marketing Automation Specialister och Affärsutvecklare för att skapa smarta och datadrivna kundupplevelser.
* Utveckla och genomföra strategier för att öka kundlojaliteten och proaktivt minska churn genom datadrivna åtgärder.
* Leda och implementera operativa initiativ som minimerar risken för att kunder lämnar – med tydliga KPI:er för uppföljning.
* Optimera och utveckla CRM-arbetet för att säkerställa att vi når rätt kunder med rätt insatser vid rätt tidpunkt.
* Arbeta nära Business Management för att förstå och agera på de ekonomiska effekterna av kundbortfall.
* Driva kravställning mot IT och analysteamet för att utveckla och förbättra system och analysverktyg.
* Utforska AI-drivna lösningar för att effektivisera kundbearbetningen och skapa smartare arbetsprocesser.

I denna roll har du en central position i att forma och förbättra Telenor Företags CRM- och kundbasstrategi. Du får arbeta tvärfunktionellt inom organisationen, bygga starka samarbeten och säkerställa att vi inte bara behåller våra kunder – utan gör dem mer nöjda och lönsamma än någonsin tidigare.

Vem du är

Vi söker dig som är analytisk, affärsdriven och resultatorienterad, och som har en stark passion för att skapa långsiktiga kundrelationer. Du förstår hela kundresan och drivs av att använda datadrivna insikter för att utveckla innovativa lösningar. Du är en lagspelare med starkt kundfokus och trivs med att identifiera och driva förändring för att optimera kundupplevelsen.

Vi letar efter en person som har driv och passion för att utmana gamla arbetssätt och tänka utanför ramarna. Du är nyfiken på att implementera moderna arbetsmetoder och ser dig själv som en entreprenör inom en större organisation, där du vågar ta ägarskap och leverera resultat. Du är resultatinriktad och drivs av att sätta upp och nå mål.

För att trivas i denna roll har du:
* Erfarenhet av att utveckla och implementera kundstrategier inom abonnemangsbaserade affärer, gärna inom B2B.
* Projektledarerfarenhet, där du har lett och drivit förändringsarbete.
* En stark analytisk förmåga och en vana vid att omvandla data till insikter som stöder affärsbeslut.
* En akademisk utbildning inom exempelvis ekonomi eller ingenjörsområdet.
* Initiativförmåga ...

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