Senior Account Manager

7 days ago


Stockholm, Stockholm, Sweden Bannerflow Full time
About the Role

We seek a dynamic and proactive Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.

Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.

The ideal candidate will have 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. They will also possess excellent verbal and written communication skills in English, as well as analytical skills to drive insights from customer data.

  • Foster a smooth onboarding experience for new customers.
  • Drive increased usage and engagement with the Bannerflow platform.
  • Lead key customer projects, collaborating with stakeholders to deliver success.
  • Conduct regular reviews to assess and enhance customer satisfaction.
  • Maintain and improve satisfaction levels across your customer portfolio.
  • Achieve revenue growth through retention and upsell initiatives.


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