Customer Relationship Management Specialist
2 days ago
About Us
Dun & Bradstreet is a global leader in data and analytics, helping businesses make informed decisions. Our team of diverse thinkers and problem solvers combines local expertise with cutting-edge technology to drive growth.
We're passionate about uncovering truth and meaning in data, and our purpose is to grow the most valuable relationships in business. If you share this curiosity and want to be part of a future-ready company, we encourage you to explore our opportunities.
Role Overview
The CRM Support Agent will play a critical role in providing technical administration for our CRM system, ensuring data accuracy and supporting users. This role will work closely with sales and operations teams to identify process improvements and implement solutions.
Key Responsibilities
- Manage user queries and provide support for CRM-related issues.
- Ensure data integrity through procedural and bulk updates.
- Configure Salesforce to meet business needs.
- Gather business requirements and document proposals for system enhancements.
- Identify opportunities to streamline processes and improve user experience.
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