
Data-Driven Customer Service
10 hours ago
Transforming Customer Experiences:
At Unilever Brazil, we believe that exceptional customer experiences drive business growth and loyalty.
We're seeking a Customer Experience Specialist who can collaborate with customers to gather insights on behavior and preferences, analyze data to identify areas for improvement, and work closely with cross-functional teams to implement process enhancements.
Responsibilities will include developing and maintaining strong relationships with customers, evaluating cost-to-serve efficiency, and identifying opportunities for reduction.
Your Impact:
Contribute to the development and implementation of data-driven strategies to enhance customer experiences.
Collaborate with cross-functional teams to drive process enhancements and operational efficiency.
Develop and maintain strong relationships with customers to ensure their needs are met.
Evaluate cost-to-serve efficiency and identify opportunities for reduction.
Requirements:
1-3 years' experience in customer operations or supply chain.
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management skills.
Fluent English and Portuguese language skills.
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