Optimizing Customer Processes

12 hours ago


Solna Municipality, Sweden Unilever Brazil Full time

Unlocking Business Growth:

As a Customer Experience Specialist at Unilever Brazil, you will be at the forefront of driving business growth through exceptional customer experiences.

Our team is dedicated to delivering innovative solutions that meet the evolving needs of our customers, and we're looking for someone who shares our passion for excellence.

Responsibilities will include collaborating with customers to gather insights on behavior and preferences, analyzing data to identify areas for improvement, and working closely with cross-functional teams to implement process enhancements.

What You'll Achieve:

  • Develop and maintain strong relationships with customers to ensure their needs are met.

  • Identify and prioritize opportunities for improvement, leveraging data and insights to drive business growth.

  • Drive process enhancements and operational efficiency, ensuring seamless interactions with customers.

  • Evaluate cost-to-serve efficiency and identify opportunities for reduction.

Requirements:

  • 1-3 years' experience in customer operations or supply chain.

  • Excellent analytical and problem-solving skills.

  • Strong communication and stakeholder management skills.

  • Fluent English and Portuguese language skills.



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