Customer Success Strategist

9 hours ago


Solna Municipality, Sweden HP Full time
Role Overview

The Customer Success Strategist is responsible for driving customer satisfaction and loyalty across the North West Europe region. This role will focus on developing and executing strategies to enhance customer experience, improve retention rates, and increase revenue growth.

Key Responsibilities
  • Develop and implement customer success plans to meet business objectives and drive revenue growth.
  • Lead cross-functional teams to deliver exceptional customer experiences, ensuring high levels of satisfaction and loyalty.
  • Analyze customer data and market trends to identify opportunities for growth and improvement.
  • Collaborate with sales and marketing teams to develop targeted campaigns and promotions that meet customer needs.
  • Establish and maintain strong relationships with key customers, understanding their business goals and objectives.
  • Monitor and report on key performance indicators (KPIs) to measure customer success and make data-driven decisions.
Requirements
  • 8-10 years of sales or account management experience in a similar industry.
  • Demonstrated track record of delivering customer satisfaction and loyalty initiatives that drive revenue growth.
  • Strong analytical and problem-solving skills, with ability to analyze complex data sets and identify opportunities for improvement.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders.
  • Proven leadership skills, with ability to lead cross-functional teams and drive results-oriented initiatives.


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