Customer Operations Excellence Manager

2 days ago


Solna Municipality, Sweden ENGINEERINGUK Full time
Job Summary

We are seeking an experienced professional to join our Customer Operations team as a Customer Experience Order and Delivery Specialist. This role is critical to creating and optimizing processes that deliver a world-class customer experience.

Responsibilities:

  • Develop and implement process enhancements to improve order-to-delivery performance.
  • Lead daily operations and coordinate process flow.
  • Identify areas for cost savings and efficiency improvements.
  • Evaluate the effectiveness of process changes.

Requirements:

  • 1-3 years' experience in a similar role within Customer Operations or Supply Chain.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Passionate about working in customer service.

About Us:

Our company is dedicated to delivering exceptional customer experiences and driving business growth through innovation and process excellence. We are committed to creating a positive and inclusive work environment that supports the success of our employees.



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