Customer Experience Specialist Lead
2 days ago
The ideal candidate will be responsible for creating and optimizing processes in Customer Operations, focusing on delivering a world-class customer experience. This involves utilizing data analytics to drive customer insights and informing process improvements.
- Collaborate with customers to gather data and identify areas for improvement.
- Develop and implement process enhancements to optimize order-to-delivery performance.
- Analyze root causes of issues in the invoice process and apply corrective solutions.
- Work closely with the Customer Development team to integrate new customers and channels into existing processes.
This role requires strong analytical skills, excellent communication abilities, and a passion for customer service. The successful candidate will be an expert in data analysis and process optimization, with the ability to lead and collaborate with cross-functional teams.
Key Responsibilities:
- Develop and implement process improvements to enhance customer experience.
- Lead daily operations and coordinate process flow.
- Identify areas for cost savings and efficiency improvements.
- Evaluate the effectiveness of process changes.
Requirements:
- 1-3 years' experience in a similar role within Customer Operations or Supply Chain.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Passionate about working in customer service.
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