Customer Experience Specialist Lead

2 days ago


Solna Municipality, Sweden ENGINEERINGUK Full time
Job Description

The ideal candidate will be responsible for creating and optimizing processes in Customer Operations, focusing on delivering a world-class customer experience. This involves utilizing data analytics to drive customer insights and informing process improvements.

  • Collaborate with customers to gather data and identify areas for improvement.
  • Develop and implement process enhancements to optimize order-to-delivery performance.
  • Analyze root causes of issues in the invoice process and apply corrective solutions.
  • Work closely with the Customer Development team to integrate new customers and channels into existing processes.

This role requires strong analytical skills, excellent communication abilities, and a passion for customer service. The successful candidate will be an expert in data analysis and process optimization, with the ability to lead and collaborate with cross-functional teams.

Key Responsibilities:

  • Develop and implement process improvements to enhance customer experience.
  • Lead daily operations and coordinate process flow.
  • Identify areas for cost savings and efficiency improvements.
  • Evaluate the effectiveness of process changes.

Requirements:

  • 1-3 years' experience in a similar role within Customer Operations or Supply Chain.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Passionate about working in customer service.


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