Strategic Operations Lead

18 hours ago


Solna Municipality, Sweden Allergan Aesthetics Full time

We are seeking a highly skilled Strategic Operations Lead to join our team at Allergan Aesthetics. As a key member of the Scandinavian Customer Excellence team, you will be responsible for driving strategic and operational excellence in business operations and customer engagements. Your expertise will be crucial in developing and implementing customer excellence strategies, ensuring alignment with overall business objectives and market needs.

As an In-Field Team Excellence Lead, you will partner with CEx Team members and in-field teams to drive excellence in customer engagement and optimize performance through targeted strategies around people, processes, and tools/systems. You will also equip in-field teams with the skills and insights needed to personalize customer interactions, enhance relationships, and deliver value-driven solutions which transform their behaviors.

The role requires a deep understanding of the pharmaceutical industry landscape and a proven track record of leading customer-centric business initiatives and leading cross-functional teams with a business focus in mind. Your responsibilities will also include co-creating cross-functional in-field team strategy to advance the go-to-market model, elevating commercial, medical, and all other field teams with tools, skills, and behaviors to meet the evolving needs of stakeholders based on gap assessment.

In addition, you will serve as the affiliate commercial Learning Lead, acting as the 'point of contact' for Global/Area and Local Learning initiatives – project leading/delegating learning initiatives within the CEx Team/Commercial Business partners.

  • Bachelor's degree (or higher) in Business, Life Sciences, or a related field.
  • Experience leading commercial teams in the pharmaceutical industry, with a focus on customer excellence/commercial excellence and business acumen.
  • Proven experience in coaching, mentoring and/or leading teams in a fast-paced business environment.
  • Strong understanding of the Scandinavian health care landscape, including customer needs, regulatory requirements, and market trends.


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