Business Excellence Director

1 day ago


Solna Municipality, Sweden Allergan Aesthetics Full time

As a Business Excellence Director at Allergan Aesthetics, you will play a pivotal role in driving strategic and operational excellence in business operations and customer engagements. This entails coaching and mentoring leaders and cross-functional teams across the Scandi affiliate to elevate performance, foster a culture of continuous improvement, change management, and embed a business acumen mindset across the organization.

This role is part of the Scandinavian Customer Excellence team, reporting to the Customer Excellence Director. You will work closely with affiliate business teams and Customer Excellence team members to ensure alignment with overall business objectives and market needs. Your expertise will be instrumental in developing and implementing customer excellence strategies, localizing design and driving customer engagement initiatives that deliver personalized customer experiences and measurable business outcomes.

In addition, as an In-Field Team Excellence Lead, you will partner with CEx Team members and in-field teams to drive excellence in customer engagement and optimize performance through targeted strategies around people, processes, and tools/systems. You will equip in-field teams with the skills and insights needed to personalize customer interactions, enhance relationships, and deliver value-driven solutions which transform their behaviors.

Your responsibilities will also include co-creating cross-functional in-field team strategy to advance the go-to-market model, elevating commercial, medical, and all other field teams with tools, skills, and behaviors to meet the evolving needs of stakeholders based on gap assessment. Furthermore, you will develop and secure implementation of the SFE roadmap in alignment with the overall strategy and drive IFT excellence and competencies.

Furthermore, you will serve as the affiliate commercial Learning Lead, acting as the 'point of contact' for Global/Area and Local Learning initiatives – project leading/delegating learning initiatives within the CEx Team/Commercial Business partners.

  • Bachelor's degree (or higher) in Business, Life Sciences, or a related field.
  • Experience leading commercial teams in the pharmaceutical industry, with a focus on customer excellence/commercial excellence and business acumen.
  • Proven experience in coaching, mentoring and/or leading teams in a fast-paced business environment.
  • Strong understanding of the Scandinavian health care landscape, including customer needs, regulatory requirements, and market trends.


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