Commercial Operations Specialist

4 days ago

Stockholm, Stockholm, Sweden Quizrr Full time
About Quizrr
Quizrr is an innovative EdTech company that offers comprehensive training solutions powered by real-time data to drive corporate responsibility and capacity building in global supply chains.

With a bottom-up approach, we empower employees in global supply chains with the knowledge and skills needed to address critical issues such as employment rights, workplace safety, and social dialogue. Our content reflects several of the Sustainable Development Goals and is based on global requirements like the ILO Core Conventions and IOM's Migrant Worker Guidelines for Employers.

About the Role

We are seeking a skilled Commercial Operations Specialist to support our Commercial Team.

In this role, you will oversee back-office sales tasks, handle customer inquiries, and ensure seamless operation of sales processes. You will also automate and optimize workflows, enabling the team to focus on strategic growth initiatives.

This position is ideal for a driven team player seeking to build a career in sales and business development within a dynamic international environment while making a meaningful contribution to a greater purpose.

Key Responsibilities:
  • Qualify incoming leads and distribute them to the appropriate team members.
  • Assist Business Development Managers (BDMs) in managing the sales pipeline by updating and maintaining CRM records.
  • Respond to customer inquiries via email or phone, providing information and directing them to appropriate resources.
  • Prepare and follow up on sales proposals, quotes, and contracts to ensure timely customer engagement.
  • Proactively reach out to potential customers to identify opportunities and generate leads.
  • Assist in closing smaller sales deals and renewals in collaboration with the BDMs.
  • Support cross-selling and upselling efforts by identifying customer needs and matching them with product solutions.
  • Identify opportunities to automate repetitive sales tasks and streamline workflows.
  • Collaborate with internal stakeholders to implement tools and processes that increase efficiency and accuracy.
  • Ensure the accuracy and functionality of automated systems to support sales activities.
  • Maintain accurate records of customer interactions and sales activities in the CRM system.
  • Generate regular sales performance and forecast reports for the Commercial Team.
  • Analyze customer data to uncover insights that drive sales strategy.
  • Act as a liaison between the inside sales function and other departments, including Marketing, Finance, and Client Support.
  • Work closely with the Client Support, Marketing and Finance teams to ensure alignment between commercial goals and operational capabilities.
  • Coordinate with the BDMs to ensure alignment on sales strategies and customer priorities.
  • Support internal communication efforts related to sales campaigns and promotions.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience).
  • 1-3 years of experience in a sales or inside sales role, preferably in a B2B environment.

To be successful in this role, we are looking for someone who:

  • Has a strong understanding of sales principles and a passion for driving customer success.
  • Possesses excellent interpersonal skills with the ability to build and nurture strong relationships.
  • Is proficient with CRM tools, automation platforms, Microsoft Office Suite, and Figma (or equivalent).
  • Is detail-oriented, with the ability to manage multiple priorities and ensure accuracy in all tasks.
  • Demonstrates clear and effective verbal and written communication skills in English.
  • Has the ability to analyze sales data and identify actionable trends.
  • Is a highly motivated self-starter with a proactive mindset.
  • Excels at identifying and supporting new business opportunities while optimizing cross-functional processes.
  • Thrives in fast-paced, dynamic environments and approaches challenges with enthusiasm and adaptability.
Why Work with Us?

At Quizrr, you'll have the opportunity to make a meaningful impact on people's lives and work around the world. From day one, you'll be actively involved in all aspects of our operations, gaining valuable feedback from end users that highlights how your contributions truly make a difference.

Our small, dynamic team fosters a fun and collaborative culture with zero bureaucracy. You'll have the opportunity to influence not only our way of working and the platforms we use but also the overall direction of the company.

We value diversity and inclusion and are proud to be an equal opportunity employer. We welcome you as who you are.

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