Relationship Building and Growth Expert

1 day ago


Stockholm, Stockholm, Sweden XBP Europe Full time
Job Responsibilities

Drive client engagement and relationship growth through effective management.

  • Manage CRM and Service Management Teams to deliver client relationships, including MI & SLA reporting, invoicing, and issue resolution.
Account Strategy and Partnership
  • Develop account strategies in collaboration with Sales and Solutions teams as required.
  • Ensure contractual governance is delivered to clients at the appropriate level.
Client Understanding and Contract Management
  • Gain insight into client organizations, including charts, decision levels, and processes.
  • Understand services and solutions provided to customers.
  • Know contracts, including MSAs, and maintain a documents library.
  • Renew expiring contracts to ensure continuity of service.
Financial Performance and Risk Management
  • Collaborate with Finance and PLM teams to analyze profitability of new and existing contracts, renewals, and business direction.
  • Escalate revenue or profitability decreases to management and support finance in collecting debt-aged invoices.
Client Satisfaction and Advocacy
  • Maintain high customer satisfaction levels by communicating risks, progressing service performance challenges, and promoting positive XBP brand initiatives.
  • Provide statistics and reports to clients and prepare for client steering committees and external audits.

Our recruitment process focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements.



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