IT Support Specialist

1 month ago


Stockholm, Stockholm, Sweden dentsu Full time

About the Role

We are seeking an IT Support professional to join our team at dentsu Sweden. As an IT Support specialist, you will be responsible for providing technical assistance to our end-users, resolving daily tickets, and working closely with our IT Support team in Northern Europe and EMEA.

Key Responsibilities

  • Provide technical support to end-users via phone, email, and in-person
  • Resolve technical issues and escalate complex problems to senior engineers
  • Collaborate with the IT Support team to ensure seamless service delivery
  • Work with our IT Support team in Northern Europe and EMEA to support our offices in Stockholm and Gothenburg
  • Stay up-to-date with the latest technology trends and best practices

Requirements

  • 1-2+ years of experience in IT Support
  • Experience supporting Windows (10 & 11) and Mac (OSX & iOS)
  • Excellent communication and teamwork skills
  • Ability to work in a fast-paced environment
  • Knowledge of AD and network patching
  • Experience with Image deployment, primarily JSS / Dep for Macs and Microsoft SCCM for PC
  • Good knowledge of Office 365 products and Microsoft Service Manager
  • Experience in ServiceNow – Ticket, Change Management system is a plus

About Dentsu

Dentsu Sweden AB is part of a global communication network with 47,000 employees in more than 145 countries. We offer our employees the opportunity to work with several market-leading brands and exciting clients. Naturally, we offer wonderful colleagues, attractive career opportunities, modern benefits, and unique and industry-leading talent programs.

What We Offer

  • Friendly, knowledgeable colleagues who like to share their knowledge
  • Collective agreement
  • Occupational pension
  • 5000 SEK in wellness allowance
  • 30 days of vacation entitlement
  • Great career and development opportunities

The position is full-time permanent employment with a 6-month probation period, located at our Stockholm office. Interviews are conducted continuously, and the start date is in August/September according to the agreement. We look forward to receiving your application.


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