Technical Support Specialist

4 weeks ago


Stockholm, Stockholm, Sweden emagine Consulting Full time

We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:


• Provide technical assistance to clients via phone, email, or in-person


• Troubleshoot hardware and software issues, including desktop support and network connectivity


• Collaborate with our IT team to identify and implement process improvements


• Develop and maintain knowledge of Microsoft corporate environments, including AAD, AD, Directory Services, ADO, and SharePoint


• Stay up-to-date with the latest technology trends and best practices in IT operations and engineering


• Work closely with our clients to understand their technical needs and provide tailored solutions

Requirements:


• IT Operations/Engineering experience


• Service-minded, positive, can-do attitude


• Experience with ITIL process-based helpdesk systems and ticketing systems such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems


• Extensive knowledge of client hardware for setup, optimization, and troubleshooting


• Knowledge of authentication issues and resolutions, basic network issues and resolutions, and printing and common issues

Nice to Have:


• IT Operations/Engineering experience with a Game Studio


• Experience writing code/scripts in C# or PowerShell


• Experience troubleshooting client-related issues in a Microsoft Corporate environment and the restrictions that come with said environment



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