Technical Support Specialist

1 month ago

Stockholm, Stockholm, Sweden Verifone Full time
Why Verifone?

Verifone is a leading provider of payment solutions, with a strong brand and a diverse, dynamic work environment. Our employees are focused on results and constantly striving to surpass themselves. We work with leading retail chains, companies, banks, and partners to develop and deliver innovative payment solutions worldwide.

What's Exciting About the Job?

As a Technical Support Representative, you will be part of our Technical Support Team, helping customers and partners with technical problems on their existing payment terminals and assisting with the installation of new payment terminals. You will need to have good knowledge of different networks, such as Cellular, Wi-Fi, Bluetooth, and LAN, to perform these tasks. You will also be responsible for helping with requests for changes to terminal data and performing software updates. Additionally, you will answer phone calls, respond to emails, and log all cases to our ticket system (JIRA).

About You

This role is perfect for you if you enjoy problem-solving, providing good customer service, and communicating with customers. You will be trained in systems and products to ensure you are ready to help in this position. Having a technical interest is considered an advantage, as the payment industry is constantly evolving, and you will often have new things to learn as we introduce new payment terminal models and payment types.

Skills and Experience We Desire
  • Native or fluent Swedish and business fluent English
  • Experience and background in technical support is an advantage
  • Strong end-user of IT systems and good ability to familiarize yourself with new systems
  • Any experience from the support function is a plus, and you see yourself as a problem solver
  • An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms
  • You are good at communicating and have the desire and energy to provide the best support and customer service
  • You can keep a cool head and are prepared to help where needed
  • You are social with a positive approach to your work, where you are happy to take responsibility
  • Good collaboration skills, and can also work independently
  • Basic knowledge of the MS Office suite
Our Commitment

We offer a position in an exciting international company in a very dynamic industry where the pace is high. We are good colleagues who respect each other. There is an informal tone here, where both professionalism, collegial sparring, and well-being are highly valued.

We strive to offer equal opportunities for everyone, regardless of who you are and what background you come from.

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