Technical Support Specialist
2 days ago
Solplanet is a leading provider of renewable energy solutions, committed to making solar energy accessible to everyone. Our team of experts is passionate about delivering high-quality products and services that meet the needs of our customers.
Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, including training, application engineering services, and general technical consultancy.
Key Responsibilities:
- Support customers by providing technical guidance and expertise in solar photovoltaic inverters, energy storage systems, and EV chargers.
- Develop and maintain strong relationships with key stakeholders in our distributor, installer, and/or EPC network.
- Collaborate with our sales teams to maintain customer relationships, gain customer trust, and strengthen customer loyalty.
- Deliver online or onsite training to customers, including distributors and installers.
- Establish and maintain knowledge of current and upcoming local regulatory requirements related to our products.
- Provide feedback and suggestions to our Product Management team to enhance our product roadmap.
- Work closely with our service teams and service partners to assist our customers in the after-sales phase.
To be successful in this role, you will need:
- Bachelor's degree in electrical engineering, renewable energy, or a related field.
- Fluent in English and business fluent in Swedish.
- In-depth knowledge of the technical requirements for PV, energy storage systems, and EV chargers.
- Ability to work independently and focused in a dynamic environment.
- Quick learner with a desire to deepen knowledge in the renewable energy industry.
We offer a unique opportunity to be part of a spirited and diverse team of passionate experts, with a chance to develop and grow professionally within an international environment. Join our team and contribute to the growth of the renewable energy industry.
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