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Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at Solplanet. As a Technical Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their solar photovoltaic inverters, energy storage systems, and EV chargers are functioning optimally.
Key Responsibilities- Provide technical support to customers through training, application engineering services, and general technical consultancy.
- Develop and maintain strong relationships with key stakeholders in our distributor, installer, and/or EPC network.
- Collaborate with sales teams to maintain customer relationships, gain customer trust, and strengthen customer loyalty.
- Deliver online or onsite training to customers, including distributors and installers.
- Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products.
- Leverage your technical expertise to provide feedback and suggestions to Product Management to enhance Solplanet's product roadmap.
- Work closely with our service teams and service partners in EMEA to assist our customers in the after-sales phase.
- Bachelor's degree or higher in a technical field, preferably electrical engineering, renewable energy, or photovoltaic engineering.
- Fluent in Swedish and business fluent in English.
- In-depth knowledge of the technical requirements for PV, energy storage systems, and EV chargers in the distribution and/or utility scale segments.
- Ability to work independently and focused in a dynamic, fast-paced environment.
- Quick learner with a desire to deepen knowledge in the renewable energy industry.
Solplanet is a leading provider of renewable energy solutions, driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers, and end users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly.
We are a spirited and diverse team of passionate experts working together in an exceptionally open-minded environment. We offer a unique opportunity to develop personally and professionally, grow internally within an international environment, and cultivate your long-term path within the renewable energy industry.
