Technical Support Specialist

2 weeks ago


Stockholm, Stockholm, Sweden Iron Systems Full time
Job Summary

Iron Systems is seeking a highly skilled Desktop Support Engineer to join our team. The ideal candidate will have 6-8 years of technical experience in Windows and Mac environments, with a strong understanding of computer systems, mobile devices, and other tech products. Key responsibilities include diagnosing and troubleshooting technical issues, delivering hands-on support for hardware, and performing network troubleshooting. Additionally, the candidate will be responsible for asset management and tracking using ServiceNow, providing timely resolutions, and properly escalating unresolved issues to internal teams. The successful candidate will have excellent problem-solving and communication skills, as well as the ability to work independently and efficiently.

Technical Requirements

• 6-8 years of technical experience in Windows and Mac environments
• Proficient in managing and troubleshooting Windows and Mac hardware and software
• Familiarity with ITSM tools like ServiceNow and JIRA
• Excellent problem-solving and communication skills
• Ability to work independently and efficiently

Professional Attributes

• Excellent customer service skills and the ability to communicate effectively with non-technical users
• Self-starter with the ability to work independently and efficiently
• Physical ability to manage IT equipment installations and movements

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