Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. The ideal candidate will have experience in IT Operations/Engineering and a strong understanding of client hardware, authentication issues, and network troubleshooting.
Key Responsibilities:
Provide front-line technical support for desktop hardware and software issues
Perform IT-related tasks for on and off-boarding processes, including PC build-out and dev kit setup
Identify and implement changes to improve the IT helpdesk process workflows based on studio requirements
Collaborate with Xbox Game Studios IT and Microsoft IT on tactical and strategic projects
Stay up-to-date with best practices from other IT pros across Xbox Game Studios and Microsoft
Lead the effort to evaluate and recommend hardware for various disciplines
Requirements:
IT Operations/Engineering experience
Service-minded, positive, can-do attitude
Experience with an ITIL process-based helpdesk system
Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems
Experience with Microsoft corporate environments: AAD, AD, Directory Services, ADO, SharePoint, etc.
Extensive knowledge of client hardware for setup, optimization, and troubleshooting
Knowledge of authentication issues and resolutions
Knowledge about basic network issues and resolutions
Knowledge of printing and common issues
Nice to have:
IT Operations/Engineering experience with a Game Studio
Experience writing code/scripts in C# or PowerShell
Experience troubleshooting client-related issues in a Microsoft Corporate environment and the restrictions that come with said environment
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