Support Specialist
4 weeks ago
Wolt is a Finnish technology company that operates a food delivery platform. We are seeking a highly motivated and customer-focused individual to join our support team.
About the RoleWe are looking for a Support Specialist who is passionate about delivering exceptional customer experiences. As a member of our support team, you will be responsible for resolving customer inquiries, providing product information, and ensuring that our customers have a positive experience with our platform.
Key Responsibilities- Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Resolve customer inquiries and issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and provide accurate information to customers.
- Meet or exceed customer satisfaction targets.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Proficiency in Swedish and English languages.
- High school diploma or equivalent required.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
At Wolt, we are committed to providing exceptional customer experiences and building a strong support team that is passionate about delivering results. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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