Support Specialist
2 months ago
Wolt is a leading technology company in the food delivery platform industry. As a team of over 1,000 people in 25 countries, we strive to provide exceptional service to our customers and partners.
About the Role
We are seeking a highly motivated and customer-focused individual to join our support team. As a Support Specialist, you will be responsible for providing top-notch service to our customers, resolving issues, and building strong relationships with our users.
Key Responsibilities
- Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless customer experience.
- Stay up-to-date with industry trends and best practices in customer service.
- Meet or exceed customer satisfaction targets.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong customer service skills and a passion for delivering exceptional service.
- Fluency in Swedish and English, both written and spoken.
- Good understanding of technology and digital platforms.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a leading technology company in the food delivery platform industry.
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