Support Specialist

2 months ago


Stockholm, Stockholm, Sweden Wolt Full time

Wolt is a leading technology company in the food delivery platform industry. As a team of over 1,000 people in 25 countries, we strive to provide exceptional service to our customers and partners.

About the Role

We are seeking a highly motivated and customer-focused individual to join our support team. As a Support Specialist, you will be responsible for providing top-notch service to our customers, resolving issues, and building strong relationships with our users.

Key Responsibilities

  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with industry trends and best practices in customer service.
  • Meet or exceed customer satisfaction targets.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong customer service skills and a passion for delivering exceptional service.
  • Fluency in Swedish and English, both written and spoken.
  • Good understanding of technology and digital platforms.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading technology company in the food delivery platform industry.

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