Tech Support Specialist
3 weeks ago
About the Role
As a Tech Support Specialist at foodora, you will be responsible for providing top-notch support to our internal IT systems. This includes troubleshooting endpoints, networks, and basic infrastructure, as well as overseeing the deployment, management, and security of endpoint devices.
In this role, you will also be responsible for supporting onboarding and offboarding processes, managing access controls, and setting up necessary devices and systems. Additionally, you will perform IT procurement tasks, working with vendors to manage inventory and asset control.
If you are a motivated problem-solver who is eager to grow and enjoys tackling challenges head-on, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide support for internal IT systems, including troubleshooting endpoints, networks, and basic infrastructure.
- Oversee the deployment, management, and security of endpoint devices such as laptops and mobile phones.
- Support onboarding and offboarding processes by managing access controls and setting up necessary devices and systems.
- Perform IT procurement tasks, working with vendors to manage inventory and asset control.
- Assist in infrastructure support and escalate complex issues to the central IT teams for L3 support.
- Provide technical support for internal events, including virtual meetings and on-site setups.
Requirements:
- Experience in providing L1/L2 IT support, with strong knowledge of endpoint management tools like JAMF and Intune.
- Proficiency in identity and access management systems (Okta, Google Suite, Slack).
- Hands-on experience with troubleshooting network issues and basic infrastructure management.
- Strong communication and collaboration skills, capable of working in a cross-functional environment.
- Experience in handling IT procurement and vendor relationships.
- Ability to work independently and manage tasks in a fast-paced, international setting.
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