French Speaking Customer Support Specialist

4 weeks ago


Stockholm, Stockholm, Sweden Teamtailor Full time
About Teamtailor

Teamtailor is a dynamic, international tech company that's shaping the future of recruitment. With over 10,000 companies and 200,000+ users in 90 countries worldwide, we're a leading Employer Branding and ATS SaaS platform.

Job Description

We're expanding our Customer Support Department and seeking a French-speaking Customer Support Agent based in Stockholm. As a member of our team, you'll be responsible for providing exceptional customer service through various support channels, including live chat, email, and occasional outbound phone calls.

Key Responsibilities
  • Provide outstanding customer service and support to our users.
  • Excel in solving technical problems and troubleshooting, collaborating closely with our skilled tech team.
  • Advocate for customer feedback and ensure it reaches our product development department for continuous improvement.
  • Identify, verify, and report bugs to our tech team on behalf of our customers.
  • Create informative self-service materials to empower our customers further.
  • Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.
Requirements
  • Fluency in written and spoken French and English.
  • Extensive customer support experience, preferably in the SaaS industry.
  • An analytical mindset and a passion for solving technical puzzles.
  • Strong technical proficiency and ability to troubleshoot issues.
  • Excellent communication and interpersonal skills.
What We Offer
  • A comfortable work environment with a great work-life balance.
  • Continuous skill development training.
  • 25 days paid vacation.
  • A friendly team and regular social events.
  • A starter kit that includes a MacBook, iPhone, and Teamtailor swag.

We're looking for a talented and motivated individual who shares our vision and values. If you're passionate about delivering exceptional customer service and have a strong passion for technology, we'd love to hear from you.



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